Answers about the product, shipping, storage, orders, and our role as a distributor.
Product
What is Bacteriostatic Water 10mL?
Bacteriostatic Water is sterile water containing 0.9% (9 mg/mL) benzyl alcohol added as a preservative. It is supplied in a 10mL multi-dose vial. The preservative allows the sealed vial to maintain its sterility characteristics as described by the manufacturer’s labeling.
What’s in it?
It contains sterile water and 0.9% benzyl alcohol as a preservative, with a pH typically in the range of 4.5 to 7.0, per the manufacturer’s specifications.
What size is the vial?
Each vial contains 10mL and is a multi-dose vial supplied in original manufacturer packaging.
Is this the same as sterile water?
No. Sterile water contains no preservative, while bacteriostatic water includes benzyl alcohol as a preservative. We currently offer Bacteriostatic Water 10mL.
Do you provide guidance on how to use this product?
No. We are a distributor and provide general product description only. We do not offer advice or instructions regarding use. Please consult a qualified professional for any questions about appropriateness for your intended purpose.
Company
Do you manufacture this product?
No. AquaPure Supply is a distributor. We do not manufacture, compound, or repackage the product. It is supplied in its original manufacturer packaging.
Where is the product sourced from?
Products are sourced from licensed suppliers and shipped in original manufacturer packaging.
How can I contact you?
You can reach our customer service team at support@nextdo4me.com during our business hours, Monday–Friday, 9 AM – 3 PM CST. We typically respond within 1 business day.
Shipping
Where do you ship?
We currently ship within the United States only.
How quickly do orders ship?
Orders placed before 2:00 PM CST on a business day are typically dispatched the same business day. Orders after the cutoff or on weekends and holidays ship the next business day.
Which shipping methods are available?
A range of carrier options is available at checkout. Delivery windows shown are estimates, not guarantees. For time-sensitive orders, we recommend selecting an expedited option.
How is the product packaged for shipping?
The product ships in its original manufacturer packaging without temperature-controlled packaging and is intended to be stored at room temperature per the manufacturer’s labeling. To limit time in transit, you may choose an expedited shipping method at checkout.
Will I get tracking?
Yes. A tracking number is emailed to you once your order ships.
Storage & Handling
How should this product be stored?
The product is intended to be stored at room temperature in accordance with the manufacturer’s labeling.
Does it need refrigeration?
No. It is intended for room-temperature storage per the manufacturer’s instructions.
Orders & Returns
What is your return policy?
Unopened, unused products in original sealed packaging may be eligible for return within 14 days of delivery with prior authorization. Opened, used, transferred, or combined products are not returnable. See our Returns & Refund Policy for full details.
Why are opened or combined products non-returnable?
For safety and product-integrity reasons, products that have been opened, used, or combined with any other substance cannot be returned, and concerns based solely on the condition of a mixture after opening may not qualify for a refund.
My order arrived damaged or incorrect — what should I do?
Contact us at support@nextdo4me.com within 7 days of delivery with your order number and photos, and we’ll review it for a replacement or refund.
How do I reorder?
You can place a new order at any time from the product page. Account-based reordering will be available as the store expands.